LOWONGAN KERJA : PT ZTE Indonesia

PT.ZTE Indonesia as subsidiary company of ZTE Corporation is one of the leading telecommunication solution suppliers based on China providing total solution to telecom carriers worldwide. ZTE’s over 26,000 employees are working in more than 70 countries and regions in Asia, America, Europe, Africa, etc. In coping with our expansion in local market depending on our Indonesian large project demand, ZTE is looking for outstanding employees in Indonesia to fill in the vacant position of :

Customer Support Representative
(Jakarta Raya - Jakarta)

Responsibilities:

* Acting as the customer’s primary interface into the call management process and represents their interests and the Service Delivery Centre needs to meet service commitments.
* Responsibilities for any given request include: handling telephone calls, e-mail, fax ,monitoring mailboxes for new e-mail (fax, and e-mail).
* Perform user confirmation on record closing.
* Collecting information from the caller and recording it into logging tool.
* Diagnosing problems and determining the severity.
* Updating the user on the call status, and confirming with the user that problem is fixed.
* Making the month, quarter statistic report two part:
* Call center month, quarter report
* The TT (Trouble ticket) system Maintenance and report

Requirements:

* Has basic technical background to communicate with technical support
* Has background with customer service center especially call center preferred
* Disciplined and has sense of urgency
* Able to articulate correctly the problem and status of the situation
* Flexible and open-minded to deal with a variety of situation and people
* Flexible and open-minded to adapt to changes
* Good interpersonal communication
* Able to work under pressure and crisis situation, and at odd hours
* Understand Call Management process
* Has IT working experience for at least 1 year
* Has communication industry experience is an added advantage
* Has problem management and change management related work experience is an added advantage
* Fluency in English and Mandarin both spoken and written; Cantonese is an added advantage
* Applicants should be Indonesian citizens or hold relevant residence status.

Forward your comprehensive resume and CV in English to :

HRINDONESIA@ZTE.COM.CN

Quoting job reference code in the subject or post them to:

PT.ZTE Indonesia
The East Building, 26th Floor
Lingkar Mega Kuningan, Kav. E3.2, No.1
South Jakarta 12950